Refund & Cancellation Policy

1. Overview

We aim to provide a smooth and transparent booking experience for all wellness screening and health check services purchased through our website. This Refund & Cancellation Policy explains when refunds may be issued and how cancellations or appointment changes are handled.

By purchasing a screening or health check through our website, you agree to the terms outlined below.

2. Appointment Cancellations

More than 48 hours before your appointment

• You may cancel your appointment and receive a full refund to your original payment method.

24–48 hours before your appointment

• You may cancel your appointment and receive a 50% refund, or choose to reschedule your appointment at no additional cost.

Less than 24 hours before your appointment

• Refunds are not available, but we may offer one free rescheduling option at our discretion.

3. Missed Appointments (No-Shows)

If you fail to attend your appointment without prior notice:

• The booking will be treated as a no-show
• No refund will be issued

A new booking will be required to access the service again.

4. Rescheduling Appointments

You may reschedule your appointment up to 24 hours before your scheduled time without charge.

Rescheduling requests made within 24 hours of the appointment may be accommodated depending on clinic availability.

5. Refunds After Services Have Started

Once a wellness screening, health check, or laboratory testing has begun:

• Refunds cannot be issued for completed or partially completed services.
• This includes situations where samples have already been collected or tests sent to the laboratory.

6. Clinic-Initiated Cancellations

If we need to cancel or reschedule your appointment due to:

• clinician unavailability
• equipment issues
• operational reasons

you will be offered either:

• a full refund, or
• rescheduling at a convenient time

7. Eligibility & Medical Suitability

If our clinical team determines that a test or screening is not appropriate or safe for you after reviewing your information:

• The appointment may be cancelled
• You will receive a full refund

8. How Refunds Are Processed

Approved refunds will be issued:

• To the original payment method
• Within 5–10 business days, depending on your payment provider.

9. Contact Us

For cancellations, rescheduling, or refund requests, please contact us:

Email: info@solastahealthcare.com

Phone: 028 40 648486

Address: Solasta Healthcare, Unit 70, The Boulevard, Banbridge BT32 4LF

10. Policy Updates

We may update this policy periodically to reflect changes in our services or legal requirements. The most recent version will always be available on our website.